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Thank you for choosing The Phinist. We are committed to delivering our premium Vietnamese coffee and brewing tools across Australia with care and efficiency.
1. Dispatch & Delivery
- Origin: All orders are dispatched from Melbourne.
- Coverage: We ship Australia-wide via Australia Post.
- Processing Time: Orders are dispatched within 48 hours (excluding weekends and public holidays).
- Tracking: You can track your parcel at AusPost Track.
2. Shipping Rates & Timeframes
| Order Value | Method | Timeframe | Cost |
|---|---|---|---|
| Over $55 | Standard | 2-8 business days | FREE |
| Express | 1-4 business days | $11.95 | |
| Under $55 | Standard | 2-8 business days | $5.95 |
| Express | 1-4 business days | $11.95 |
Frequently Asked Questions
1. I entered the wrong address. Can I change it?
Please contact us immediately via our website's chat box or email. We can only update the address if your order hasn't been handled over to Australia Post yet.
2. Will I receive a tracking number?
Yes! A tracking number will be sent to your email as soon as your parcel is ready for dispatch.
3. My tracking says 'Delivered' but I haven't received it.
Please follow these steps before contacting us:
- Confirm the shipping address in your order confirmation.
- Check your mailbox and around your property for a 'Safe Drop'.
- Ask family members or neighbors if they have collected it for you.
- Contact Australia Post directly for more specific details.
If the information is correct and you still haven't received your parcel, contact us for support regarding a replacement or refund.
Need further assistance?
Contact us via our Live Chat or email at: info@thephinist.com.au